Need Assistance?
The Home State Health team wants to help you! Contact us for assistance through our secure provider portal, by email, or by calling a provider services representative.
Assistance via Secure Portal
Home State Health's Provider Portal is available 24 hours a day / 7 days a week. Our easy-to-use portal helps with all of the following activities:
- Submit a claim
- View a claim
- Submit a claim reconsideration request
- Status of your reconsideration request
- Submit, view, and track authorization requests
- Verify member eligibility including other insurance information
- Submit questions via secure email
- Retrieve Provider Analytics for PCPs (view care gaps, quality scorecards, etc.)
- Access Patient Analytics for PCPs (manage patient utilization)
- Review IMPACT Program for PCPs (risk adjustment incentive)
Visit our Secure Web Portal
Assistance by Email
Providers may submit questions or send information to our credentialing, provider data management, and/or contracting teams:
- Credentialing and provider data information (i.e. updated rosters, individual practitioner or provider adds, terms, and changes): CHHS_Provider_Roster@Centene.com
- Contracting inquiries including status of contract: ManagedCareContracting@Centene.com
Claim Inquiries
Please contact Provider Services for all Claim Inquiries:
- Home State Health (Medicaid): 855-694-4663
- Allwell from Home State Health (Medicare): 855-766-1452
- Allwell from Home State Health (DSNP) 833-298-3361
- Ambetter from Home State Health (Marketplace): 855-650-3789
Contact a Representative
Our local team is here to help you with any of your questions,
Monday thru Friday, 8AM - 5PM.
Provider Service Representatives
For assistance with:
- Member benefits and eligibility
- Our Find a Provider online directory
- Authorization requirements
- Claim submission requirements
- Evidence of payment (EOP)/remittance advice support
- Payspan (EFT/ERA) assistance
- Provider data review
- Payment and clinical policy questions
- Website/portal questions, including rest password
- Appeal and claim reconsideration guidance
Provider Engagement Account Managers
For assistance with:
- Provider orientations
- Provider education
- Provider training
- Core business functions
- Access and availability oversight
- Quality and credentialing site visits
- Support provider performance
- Provider portal support
Dental & Vision Services
Centene Dental Services
Customer Support: 727-437-1719
Centene Vision Services
Customer Solution/Network Management: 855-434-9240